🔄 Product Returns and Exchanges

Dear customers 🌿 In accordance with the Law of Ukraine «On Consumer Rights Protection», our company accepts returns and exchanges of products of proper quality within 14 days from the date of purchase, provided that certain requirements are met. Products included in the list approved by Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, are not eligible for return or exchange.

📦 Returns and Exchanges of Products of Proper Quality

You may exchange a product of proper quality for a similar product or return it to the store for a refund.

A product may be exchanged or returned within 14 days, excluding the day of purchase, provided that the following conditions are met:

• ✅ the product has not been used;
• ✅ its original appearance, consumer properties, seals, and factory labels have been preserved;
• ✅ a sales receipt, fiscal receipt, or another document confirming payment is available.

🔸 The absence of a receipt does not deprive you of the right to exchange or return the product. 🔸 If the customer refuses a product of proper quality, the cost of delivery and return shipping is paid as agreed by the parties.

⚖️ Conditions for Returning Products of Unsatisfactory Quality

In accordance with Article 8, Part 14, of the Law of Ukraine «On Consumer Rights Protection», if there are doubts regarding the quality of a purchased product, it may be submitted for a specialized examination, which is conducted at the consumer’s expense. A refund or product exchange is possible only after the examination report has been received.

🔹 If you experience a problem with a product:

• 📞 Contact us in any convenient way — see the Contacts section;
• ✉️ Send us an email at fitocentrnz@gmail.com;
• 📝 In the subject line, write: «Product Return» and briefly describe the issue.